We have been stay here for several years and this time exceptional. The assistant manager, Trinity, is an absolute Jewel of a person. She is a soft-spoken young lady with a very kind and pleasing personality. She displays Class and professionalism and is a delight to work with. Kudos to the owners for having such a fine person in charge. She is a great representative of the brand.
Location is convenient as the surrounding area is slim-pickings when it comes to quick pass through lodging. Upon arrival our door was left wide open, along with several other rooms. It was hard to understand why. Then, we discovered we had no pillow cases. It became clear that one of their washers had broken earlier and they were behind on laundry. No biggie. What was a big deal was the next morning for breakfast. Whomever prepared the eggs served guests what looked like yellow porridge. Nothing even resembling a cooked scrambled egg. Food was gross and barely enough other option besides the egg soup (literally). The restroom in the front lobby had ZERO toilet paper or paper towels. With all of the guests coming and going near the food area, it was extremely unsanitary. I casually & politely let the front desk know and the young man up front complained that he had one day off and acted disgusted that I even brought it to his attention. Vending machine had over one month expired Starbuck drink that cost us almost $4. Again, front desk could care less. Mattress was completely sunk in the middle. The house keeping staff knocking on doors had no uniforms on. Come to think of it, several staff were in street clothes. It was very hard to tell who was staff and who wasn't during our 3 night stay. Overall, for a $700 bill for 3 nights, this place barely felt like a value. Again, slim pickings in the area so we had no choice. Pick this place carefully! The staff are immature and need a little help with the concept of being in the hospitality business. Plan on eating at McDonald's across the street!
Booked a weekend had an unexpected emergency and had to cancel, was told by the manager that it was no problem they would refund everything but the first night which I understand that. They charged me the entire weekend. She even told me if they charge me more to call her, so I did and no one ever answers the phone when I finally get through they tell me they did refund it but here I am several weeks later with no refund. They are liars would never stay here!
Nice rooms, access to all rooms from the parking lot. All shower supplies were empty in our room. There was a small bar soap. Pool and hot tub were well maintained.
The room is clean My room was not cleaned for 2 nights. I asked for the body wash since mine was empty. It wasn't filled until I asked again. They have a hidden fee which I didn't know. I asked why I was told the manager is on vacation ;their breakfast is mediocre.