The staff is amazing! The room on the other hand could have been cleaner. There were stains on sheets and blankets, some black mold in the bathroom, no coffee filters, no hot water, and the shower curtain had hair on the bottom from the last guest, and closed the pool when all the rooms filled.🙄 One bed was comfy, and again the family is amazing and very helpful to one's needs . I should have asked for a different room, but I was only there for 9 hours. I'd probably return for the value.
We stayed there for 2 nights and our stay was very pleasant. The room was very good for a family of 4. The service was awesome. When we asked the front desk about the tourism activities, the manager was very kind and gave us the detailed information about the places around and helped us to plan. The swimming pool was awesome. It was very clean and kids had total fun. The hot tub was also very clean and we enjoyed. The room service was awesome and they went out of the way to help us with couple of requests. The location is very convenient (On 101, very close to restaurants, Fred Meyer, etc).
The room was a queen double; beds appeared to have new mattresses and toppers, and were comfortable. (No signs of bedbugs; yeah!) The bathroom had been newly painted with a new shower/tub surround. The toilet worked well and had extra toilet paper. The towels were thin and some had stains on them that I would not use. There were 2 types of shampoo and 2 (small) bars of soap. The shower curtain was hung incorrectly and I had to redo it in order to open/close it. (My complaint concerning all motels/hotels is the lack of a place to hang wet towels, this place included.) My biggest complaint is that the carpeting in the room was disgusting; very old and soiled and it should have been replaced. The carpeting is my biggest complaint about this room! I would not walk upon this carpet without shoes or socks on my feet. The TV needed 2 remotes to operate; which was not very convenient. The vanity area lighting had 2 of the light bulbs burned out. The room had two large chairs, along with a desk and desk chair; which was somewhat crowded all together. The refrigerator freezer was iced over and needed to be defrosted. I didn't use the microwave or coffee maker. I used the heater (it worked well); didn't need to use AC (can't say how well it worked). The water from the vanity sink was cloudy/milky in color; I was afraid to drink from it or use it for coffee. I didn't use the pool; it appeared to be rather small from looking at the pool house. Stayed 1 night; overall fine for a night's sleep, but it was overpriced for what it was; I would not stay again, and would seek out a chain hotel/motel location instead.
This was the best hotel we stayed at during our road trip in Oregon and Cali! The family that works here is lovely. The rooms were clean, beds comfortable, and the pool/hot tub were great (clean, spacious, and perfect temp!). Fantastic price for what you get and I love that they offer fresh coffee and a bite for the morning! Would definitely come again if I'm ever in the area and would recommend to others :).
They stole my money!!! Checked in to this awful hotel because there was nothing, literally NOTHING, available anywhere else in Florence. It was late, I was super tired, and I hoped this place would work for a few hours of sleep before hitting the road at sunrise. Nope! After paying over $200 for this dump, I proceeded to the world's dirtiest room. Stains/hair on the sheets, a desk chair that belonged in the trash, USED dental floss on the floor, musty carpet, and a restroom that smelled like sewage. Loaded the car back up and proceeded to the front desk to check out. The clerk was not at all surprised that I wanted to leave less than 15 minutes after arrival, yet he refused to return my money. He said he did not smell anything in the room and since we had broken the "sanitary" seal on the toilet seat and folded the comforter down to check the sheets, he could no longer rent a "dirty" room. It's not abnormal to check the cleanliness of the toilet and beds upon arrival!!!! Doing so had nothing to do with the filth that exists in this flea bag motel- they obviously don't clean the rooms between guests, or.....ever. I ended up driving to Eugene to rent a room for the remainder of the night.