My family has spent most of the summer in Florence and we’ve made many trips to this McDonald’s. My whole career has been in the customer service industry and so I like to recognize great service. I have never in my life been to a McDonald’s with so many wonderful people working there. We learned a few names recently and wanted to shout them out (sorry if the spelling is off) Caleb, Paula, Lexi- there are a few more that I don’t know the names of! Just all around great service from these individuals! We will keep coming back!
Night crew is rough lately, honest Abe I’m not sure how a place can mess an order up multiple times but we definitely got another groups order twice in one sitting and between the messed up orders they forgot we were still waiting outside for food after telling us to pull forward. Very nice people but I can’t write a good review when we went home after giving up on getting the right food…
My rating went from 4 to 2. After living next to this McDonald's for years now I realized they ALWAYS get something wrong. You have to double check your order before driving off every single time. This last time I had to wait over 20 minutes in the extra parking for my order along with another customer before me. They brought my order and it was just the fries. I ordered food for 5. Definitely not just fries
I stopped in for a hot chocolate. I was very surprised to be charged $3.50. That is more than their coffee beverages. I don’t know if I was charged correctly. When I asked, the girl shrugged. I think that is a lot for a hot chocolate consisting of chocolate syrup mixed with milk. I will not be going there again.
The food was bad. I got a big Mac and my bun had a crunch to it, and the patties were dry. No one in there was wearing a uniform and they were blasting loud music in the kitchen that was blaring through the dining area. Making it difficult to hear the person I was next to. And the people working there refused to say hi or how can I help you. I waited at the counter for a long while before anyone noticed me. Worst customer service I have ever experienced. It was so bad for a second, I thought I was being pranked.