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Absolutely unacceptable experience. We walked in, began placing our order on the in-store tablet, and only then were told the lobby was closed and we wouldn’t be served unless we used the drive-thru. The issue is we were already inside and in the middle of ordering. We also didn’t have a car, as we were staying at a hotel across the street and simply planned to take the food to go.
There was no signage on the door indicating the lobby was closed, the doors were unlocked, and the open sign was clearly on. Completely confusing and frustrating situation that could have easily been avoided with proper signage.
Kiana Elliott
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June 30, 2026
We ordered inside at the kiosk because we walked to this location for a quick bite. 2 burritos and 1 taco. A couple people ordered after us. They got their food first so after 10 minutes we got the worker's attention to check on our order. The worker looks for our order and goes to check the back and doesn't come back. So we wave down someone else who does literally the same thing. The original worker comes back looking for our order again and we asked him "didn't you just talk to us and walk to the back to look into it?" And he didn't say anything.. After a couple minutes of them both looking at the same screen, and the second person wandering around asking people what happened, they found our order. Right with the other kiosk orders.. It's extremely frustrating that our problem was ignored the first time. And he pretended to not see the order, because he was probably embarrassed that he was wrong. We were told "the company doesn't do refunds". So after a ridiculous 20 MINUTE we got our 2 burritos and 1 taco. Additionally, there were about 3 cars in the drive thru, 4 dine in customers, and 6 people working the line. ADDITIONALLY, multiple people came inside from the drive thru missing items. As well as people inside waiting in a line at the counter for a drink cup that went with their food order. But the staff couldn't be bothered to make sure the whole order is complete before they walk away and pretend that no waiting at the counter needs help.
Randy Roane
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June 22, 2026
Ordered a supreme luxe box and an empanad Took 25 min to receive my food. The food was pretty much room temperature after I drive there mile and a half home. My order had sat for 14 min before given to me. Won't be going back there for a long while.
Mr Knebel
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June 23, 2026
Heared some rumors that the entire staff was fired. The fish starts stinking at the head! This place never gets anything right and is not very clean, don't eat there.
Edit: pretty sad when you pay $7 for a 5 layer burrito and they cant even make it right. Its absurd how expensive Taco Bell has become and all it is is mushy garbage on a tortilla...
Edit 6-22-26. Ordered delivery, they must have dunked the $6 chalupa in water. Not edible. The 5 kayer has practically nothing on it. Cinnamon twistts had no cinnamon. Do better.
Kimberly Christensen
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July 08, 2026
We ordered 3 items, plus 2 drinks. It took over half an hour to get our order. Two other people in in the restaurant. There was a lady behind us that just got her order after we finished eating. Only a couple of cars in the drive through. Floors are dirty both in the store and behind the counter. There were 3 employees working. My specialty drink was watered down with no ice. It was a $5.00 drink. I had them remake the drink. I would not recommend this specific restaurant.
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2460 US-101, Florence, OR 97439, USA
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Absolutely unacceptable experience. We walked in, began placing our order on the in-store tablet, and only then were told the lobby was closed and we wouldn’t be served unless we used the drive-thru. The issue is we were already inside and in the middle of ordering. We also didn’t have a car, as we were staying at a hotel across the street and simply planned to take the food to go. There was no signage on the door indicating the lobby was closed, the doors were unlocked, and the open sign was clearly on. Completely confusing and frustrating situation that could have easily been avoided with proper signage.
We ordered inside at the kiosk because we walked to this location for a quick bite. 2 burritos and 1 taco. A couple people ordered after us. They got their food first so after 10 minutes we got the worker's attention to check on our order. The worker looks for our order and goes to check the back and doesn't come back. So we wave down someone else who does literally the same thing. The original worker comes back looking for our order again and we asked him "didn't you just talk to us and walk to the back to look into it?" And he didn't say anything.. After a couple minutes of them both looking at the same screen, and the second person wandering around asking people what happened, they found our order. Right with the other kiosk orders.. It's extremely frustrating that our problem was ignored the first time. And he pretended to not see the order, because he was probably embarrassed that he was wrong. We were told "the company doesn't do refunds". So after a ridiculous 20 MINUTE we got our 2 burritos and 1 taco. Additionally, there were about 3 cars in the drive thru, 4 dine in customers, and 6 people working the line. ADDITIONALLY, multiple people came inside from the drive thru missing items. As well as people inside waiting in a line at the counter for a drink cup that went with their food order. But the staff couldn't be bothered to make sure the whole order is complete before they walk away and pretend that no waiting at the counter needs help.
Ordered a supreme luxe box and an empanad Took 25 min to receive my food. The food was pretty much room temperature after I drive there mile and a half home. My order had sat for 14 min before given to me. Won't be going back there for a long while.
Heared some rumors that the entire staff was fired. The fish starts stinking at the head! This place never gets anything right and is not very clean, don't eat there. Edit: pretty sad when you pay $7 for a 5 layer burrito and they cant even make it right. Its absurd how expensive Taco Bell has become and all it is is mushy garbage on a tortilla... Edit 6-22-26. Ordered delivery, they must have dunked the $6 chalupa in water. Not edible. The 5 kayer has practically nothing on it. Cinnamon twistts had no cinnamon. Do better.
We ordered 3 items, plus 2 drinks. It took over half an hour to get our order. Two other people in in the restaurant. There was a lady behind us that just got her order after we finished eating. Only a couple of cars in the drive through. Floors are dirty both in the store and behind the counter. There were 3 employees working. My specialty drink was watered down with no ice. It was a $5.00 drink. I had them remake the drink. I would not recommend this specific restaurant.